Company Overview

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Established since 18th April 2007, i-vic International is now one of the largest outsource contact centres in Singapore.

We specialise in providing contact centre services for Multinational Corporations operating in Asia Pacific market. We also provide employment to hundreds of multi-lingual contact centre agents.

Our impressive contact centre at Tampines Business Hub is CTI (Computer Telephony Integration) enabled with huge-seating capacity, adds credence to our ever-growing success in the region.

i-vic International has 3 subsidiaries

  • i-vic Logistics
  • i-vic Customer Acquisition & Management
  • i-vic Premier Courier

Each subsidiary offers products and services under the management of highly-trained, attentive and experienced executives. We take pride in our 6 years extensive track-record when handling complex contact centres, which further demonstrates our reliability in the industry.

Our latest subsidiary i-vic Premier Courier has a pool of efficient and speedy riders stationed island-wide to serve on-the-ball deliveries. It is fast gaining satisfied customers.

At i-vic International we have 3 core components in operations: Human Resource, Best Practices/Processes and cutting edge Technology.

On the Technology front, i-vic has extensive professional business relationships with corporate leaders of the industry. They include SingTel Managed Services and Avaya. The successful exchanges are complemented by our own qualified Information Technology Department.

Our Mission

Our mission is to become the preferred contact centre solution provider for enterprises through effective use of Contact Center Technology and Human Resource Management Strategy.

Our Values

INTEGRITY
We are committed to Walk the Talk. When challenged, we take steadfast adherence to our uncompromising values.

LEARNING
We never stop Learning. We will continue to improve and enrich our knowledge and skills to provide our clients with advanced, improved and ultimate solutions.

COOPERATION
We believe that Cooperation begins from within. Everyone plays a significant role which binds us. This foundation ensures teamwork when dealing with others.

PERSEVERANCE
For us, Perseverance is the only choice. When the going gets tough, we consistently renew our strength. Together we will choose to carry on to achieving our goals.